FAQ's

You've got questions, we've got answers.

Sung Cho avatar Michael avatar Jason Joven avatar +1
45 articles in this collection
Written by Sung Cho, Michael, Jason Joven and 1 other

What is Neighboring Artists?

Michael avatar
Written by Michael
Updated over a week ago

How to Update Country and City/Hometown for an Artist

If you see an incorrect city, or perhaps the country is missing. Follow these steps.
Michael avatar
Written by Michael
Updated over a week ago

Add Radio Stations for Tracking

Looking to provide links of radio stations you'd like us to include in future?
Michael avatar
Written by Michael
Updated over a week ago

When do TikTok stats update on the dashboard?

TikTok stats update daily at 7AM UTC. They will show on the dashboard shortly after.
Michael avatar
Written by Michael
Updated over a week ago

How do you calculate the 7 day velocity on TikTok charts?

Michael avatar
Written by Michael
Updated over a week ago

What are Facebook Talks?

Michael avatar
Written by Michael
Updated over a week ago

Can you explain the fan conversion %

Michael avatar
Written by Michael
Updated over a week ago

Adding Album or Track links from Apple Music?

Apple Music album and track links. Here's what can be added and how.
Michael avatar
Written by Michael
Updated over a week ago

What happened to daily and weekly email reports for free users?

Are you a free user and looking for daily or weekly email reports?
Michael avatar
Written by Michael
Updated over a week ago

Do you have stream counts for Spotify, Amazon Music and Apple Music?

Looking for stream numbers for music hosted on Spotify, Amazon Music and Apple Music.
Michael avatar
Written by Michael
Updated over a week ago

Do you track Tidal?

Looking for data relating to Tidal
Michael avatar
Written by Michael
Updated over a week ago

Subscribe to receive our newsletter and product updates

Do you want to receive our newsletter and product updates? Here's the links you need!
Michael avatar
Written by Michael
Updated over a week ago

How is the Spotify Fan Conversion Ratio calculated?

The Fan Conversion Ratio is an effective way of measuring an artists audience from Spotify. We share how this is calculated.
Michael avatar
Written by Michael
Updated over a week ago

Can I post Chartmetric data on social media?

Screenshots are cool but we've got something much nicer for you to use.
Michael avatar
Written by Michael
Updated over a week ago

Free Trial Coupon

How to enter a free trial coupon from your Dashboard
Nia Asanza avatar
Written by Nia Asanza
Updated over a week ago

Does Chartmetric track movie and TV synch placements?

Chartmetric tracks film, TV synch data and TV show appearances for artists.
Michael avatar
Written by Michael
Updated over a week ago

How do I add TikTok link to my artist profile?

Do you have a TikTok profile and want to track your likes, followers and engagement?
Michael avatar
Written by Michael
Updated over a week ago

Can I add TikTok Sounds for tracking?

Music and original audio or songs used in TikTok videos are referred to as sounds. Here's how to add a link to a track page.
Michael avatar
Written by Michael
Updated over a week ago

Add DSP links for Apple Music, Deezer, Amazon Music and Spotify

Amazon Music, Apple Music, Deezer, and Spotify store links can be added here.
Michael avatar
Written by Michael
Updated over a week ago

Apply a Coupon Code

How do I redeem a discount?
Nia Asanza avatar
Written by Nia Asanza
Updated over a week ago

Spotify Artist Followers dropped

Did you see a significant drop in Spotify followers for an artist in 2020, here's what happened.
Michael avatar
Written by Michael
Updated over a week ago

Advanced Filters for Artist Lists

Filter to see specific data and thresholds in artist list.
Michael avatar
Written by Michael
Updated over a week ago

What is CPP?

Cross Platform Performance (CPP) Ranking
Michael avatar
Written by Michael
Updated over a week ago

Current or Past Playlists missing

Unable to see all songs in current or past playlists?
Michael avatar
Written by Michael
Updated over a week ago

Shazam data

Answers to frequently asked questions about Shazam data
Michael avatar
Written by Michael
Updated over a week ago

Do you track Shazam?

Instructions on setting up your artist account on Shazam for Artists and tracking this data in Chartmetric.
Michael avatar
Written by Michael
Updated over a week ago

Can I backfill data on Chartmetric?

Looking to backfill data on Chartmetric
Michael avatar
Written by Michael
Updated over a week ago

Apple Music and iTunes Chart positions are different

Seeing a different chart position on Chartmetric compared to Apple Music and iTunes?
Michael avatar
Written by Michael
Updated over a week ago

Share reports to multiple email addresses

Save time by adding team members to automatically cc and bcc in daily/weekly email reports.
Michael avatar
Written by Michael
Updated over a week ago

How is an artist's Listeners to Followers Ratio useful?

Listeners to Followers Ratio can be a great discovery/A&R/analysis tool.
Jason Joven avatar
Written by Jason Joven
Updated over a week ago

Do you track Radio plays?

Chartmetric can show you when and where your song is played on radio. One spin can reach an audience of thousands of listeners.
Michael avatar
Written by Michael
Updated over a week ago

Where is the estimated monthly listener count for playlists?

Why did the estimated monthly listeners count for playlists disappear?
Michael avatar
Written by Michael
Updated over a week ago

What is YouTube For Artists?

Michael avatar
Written by Michael
Updated over a week ago

Facebook geographical data

Looking for Facebook geographical data?
Michael avatar
Written by Michael
Updated over a week ago

Do you track Bandsintown?

Michael avatar
Written by Michael
Updated over a week ago

Why can people see my private Spotify playlist?

Trying to keep your music taste to yourself? Here's how to keep your playlists private.
Michael avatar
Written by Michael
Updated over a week ago

How can I get access to the API?

Request access to the Chartmetric API
Michael avatar
Written by Michael
Updated over a week ago

Finding contact information for playlist curators

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

Can you walk me through your product or link me to a tutorial?

Check out our interactive walkthrough and product tutorial. Chartmetric explainer videos and other demo videos can also be found here.
Sung Cho avatar
Written by Sung Cho
Updated over a week ago

Just wondering what time of day the data gets updated, or how often it does?

Michael avatar
Written by Michael
Updated over a week ago

Is there a limit to how many artists, tracks, albums, playlists or curators I can follow? Can I follow more than 50?

Want to follow more than 50 tracks, artists, albums, curators or playlists?
Michael avatar
Written by Michael
Updated over a week ago

How far does your data go back?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

How many artists are you tracking?

Chartmetric tracks more than 1.6 million artists, across multiple social media and streaming services
Sung Cho avatar
Written by Sung Cho
Updated over a week ago

What is Spotify popularity index?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

How do I add artists, tracks, albums, or playlists to Chartmetric for tracking?

Follow these simple steps.
Sung Cho avatar
Written by Sung Cho
Updated over a week ago