FAQ's

You've got questions, we've got answers.

Sung Cho avatar Michael avatar Jason Joven avatar +1
31 articles in this collection
Written by Sung Cho, Michael, Jason Joven and 1 other

Apply a Coupon Code

How do I redeem a discount?
Nia Asanza avatar
Written by Nia Asanza
Updated over a week ago

Spotify Artist Followers dropped

Did you see a significant drop in Spotify followers for an artist in 2020, here's what happened.
Michael avatar
Written by Michael
Updated over a week ago

Instagram Data Not Accurate

Michael avatar
Written by Michael
Updated over a week ago

Advanced Filters for Artist Lists

Filter to see specific data and thresholds in artist list.
Michael avatar
Written by Michael
Updated over a week ago

What is CPP?

Cross Platform Performance (CPP) Ranking
Michael avatar
Written by Michael
Updated over a week ago

How often do you update Spotify artist stats?

My artist data is not up to date. Why is that?
Sung Cho avatar
Written by Sung Cho
Updated over a week ago

Current or Past Playlists missing

Unable to see all songs in current or past playlists?
Michael avatar
Written by Michael
Updated over a week ago

Shazam data

Answers to frequently asked questions about Shazam data
Michael avatar
Written by Michael
Updated over a week ago

How to update Contact Details, Booking Manager, Biography and more

Are you trying to correct or update the manager, bookings contact, biography or other details on Chartmetric?
Michael avatar
Written by Michael
Updated over a week ago

Do you track Shazam?

Instructions on setting up your artist account on Shazam for Artists and tracking this data in Chartmetric.
Michael avatar
Written by Michael
Updated over a week ago

Can I backfill data on Chartmetric?

Looking to backfill data on Chartmetric
Michael avatar
Written by Michael
Updated over a week ago

Apple Music and iTunes Chart positions are different

Seeing a different chart position on Chartmetric compared to Apple Music and iTunes?
Michael avatar
Written by Michael
Updated over a week ago

Share reports to multiple email addresses

Save time by adding team members to automatically cc and bcc in daily/weekly email reports.
Michael avatar
Written by Michael
Updated over a week ago

How is an artist's Listeners to Followers Ratio useful?

Listeners to Followers Ratio can be a great discovery/A&R/analysis tool.
Jason Joven avatar
Written by Jason Joven
Updated over a week ago

Do you track Radio plays?

Chartmetric can show you when and where your song is played on radio. One spin can reach an audience of thousands of listeners.
Michael avatar
Written by Michael
Updated this week

Where is the estimated monthly listener count for playlists?

Why did the estimated monthly listener count for playlists disappear?
Michael avatar
Written by Michael
Updated over a week ago

What is YouTube For Artists?

Michael avatar
Written by Michael
Updated over a week ago

Facebook geographical data

Looking for Facebook geographical data?
Michael avatar
Written by Michael
Updated over a week ago

Do you track Bandsintown?

Michael avatar
Written by Michael
Updated over a week ago

Why can people see my private Spotify playlist?

Trying to keep your music taste to yourself? Here's how to keep your playlists private.
Michael avatar
Written by Michael
Updated over a week ago

How can I get access to the API?

Request access to the Chartmetric API
Michael avatar
Written by Michael
Updated over a week ago

Can you walk me through your product?

Chartmetric explainer videos
Sung Cho avatar
Written by Sung Cho
Updated over a week ago

Finding contact information for playlist curators

Michael avatar
Written by Michael
Updated over a week ago

Can I try before I pay?

Free trial for premium subscriptions
Sung Cho avatar
Written by Sung Cho
Updated over a week ago

Just wondering what time of day the data gets updated, or how often it does?

Michael avatar
Written by Michael
Updated over a week ago

Is there a limit to how many artists, playlists or curators I can follow?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

When do you add new tracks to your system?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

How far does your data go back?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

How many artists are you tracking?

Chartmetric tracks more than 1.6 million artists, across multiple social media and streaming services
Sung Cho avatar
Written by Sung Cho
Updated over a week ago

What is Spotify popularity index?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

How do I add artists, tracks, albums, or playlists to Chartmetric for tracking?

Follow these simple steps.
Sung Cho avatar
Written by Sung Cho
Updated over a week ago