Troubleshooting

Finding yourself stuck or need help with something that's not working the way it should? Look no further.

Sung Cho avatar Michael avatar Jason Joven avatar +2
34 articles in this collection
Written by Sung Cho, Michael, Jason Joven and 2 others

YouTube Playlists Missing

Looking for YouTube and YouTube Music playlist adds?
Support Chartmetric avatar
Written by Support Chartmetric
Updated over a week ago

Facebook Data Delayed or Missing from Artist Page

Facebook data is currently refreshing once every 9 days. Click the article for more details.
Support Chartmetric avatar
Written by Support Chartmetric
Updated over a week ago

Missing YouTube Music Playlists from Reports

Are you missing a playlist from YouTube or YouTube Music in your artists page or reports?
Michael avatar
Written by Michael
Updated over a week ago

Why can I only see Spotify streams for some songs/tracks?

Looking for Spotify stream counts for tracks
Michael avatar
Written by Michael
Updated over a week ago

Missing YouTube Daily Video Views, YouTube Monthly Video Views and YouTube Audience Analytics

Certain YouTube stats - Daily Video Views, Monthly Video Views, Audience Analytics - missing from an artist's Chartmetric page?
Michelle avatar
Written by Michelle
Updated over a week ago

Monthly YouTube Video Views by Location Data Missing

YouTube monthly video views by location is only available for artists that have a profile on charts.youtube.com
Michael avatar
Written by Michael
Updated over a week ago

Missing or Hidden Data on Artist Pages

Can't see the tracks, radio, playlists, tv, or other sections on an artist page? It could be due to a change in the personalize settings.
Michael avatar
Written by Michael
Updated over a week ago

I Signed Up With Facebook, Google or Apple and Can't Log In.

Did you use one of these options when creating your account? Here's what you need to know to get access or transfer the account details.
Michael avatar
Written by Michael
Updated over a week ago

New Track Not Showing on Artist Page?

Just released a new song and don't see it on your artist page? Here is how to add it!
Michael avatar
Written by Michael
Updated over a week ago

Daily Change of YouTube Channel Views is Zero?

If you look at the daily change of YouTube channel views and see a flat line with 0 for multiple days, here's what you need to know.
Michael avatar
Written by Michael
Updated over a week ago

Search box missing or no search results

Can't find the magnifying glass, seeing no search results?
Michael avatar
Written by Michael
Updated over a week ago

Trouble Using Internet Explorer

Unable to use Chartmetric with IE?
Michael avatar
Written by Michael
Updated over a week ago

Missing or wrong tracks from Spotify or Apple Music on Artist page?

If you see a Spotify or Apple Music track on the wrong artist page, here's how to fix it.
Michael avatar
Written by Michael
Updated over a week ago

The genre is wrong or missing

Looking to update the genre on your artist page?
Michael avatar
Written by Michael
Updated over a week ago

Trouble logging in with Safari?

Michael avatar
Written by Michael
Updated over a week ago

Apple Music playlist tracking for all territories

How to track an Apple Music playlist in all countries
Michael avatar
Written by Michael
Updated over a week ago

Why does a chart repeat a statistic for a few days?

Short flat lines in a chart, etc.
Jason Joven avatar
Written by Jason Joven
Updated over a week ago

Spotify follower numbers different on Chartmetric

Does the total number of followers look different on Chartmetric
Michael avatar
Written by Michael
Updated over a week ago

Where are my Spotify monthly listeners?

What to do if monthly listeners disappear from your page?
Michael avatar
Written by Michael
Updated over a week ago

What happened to daily and weekly email reports for free users?

Are you a free user and looking for daily or weekly email reports?
Michael avatar
Written by Michael
Updated over a week ago

New album isn't linked to an artist

Michael avatar
Written by Michael
Updated over a week ago

Do you track Tidal?

Looking for data relating to Tidal
Michael avatar
Written by Michael
Updated over a week ago

Duplicate artist pages

How to merge duplicate artist pages.
Michael avatar
Written by Michael
Updated over a week ago

How to update the Artist description

Updating your Artist description on Chartmetric
Michael avatar
Written by Michael
Updated over a week ago

How to update Contact Details, Booking Manager, Press Contact, Record Label, Biography for an artist profile

Are you trying to correct the manager, booking or press contact, biography, record label and other details on an artist page in Chartmetric?
Michael avatar
Written by Michael
Updated over a week ago

Youtube subscriber count appears as zero, even though I added the correct URL. Why is that?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

I've been added to a playlist but I don't see it in Chartmetric?

How to add a new playlist to Chartmetric
Michael avatar
Written by Michael
Updated over a week ago

I've changed my Artist name, can you update it?

Michael avatar
Written by Michael
Updated over a week ago

How to edit or update an artists’ social media links.

How to update TikTok, Twitch, TVMaze, TuneFind, Genius, Shazam, SoundCloud, YouTube, Last.fm, Instagram, Facebook and other social links
Michael avatar
Written by Michael
Updated over a week ago

Some stats on my artist are outdated. How do I get the latest data?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

Spotify Artist Followers dropped

Did you see a significant drop in Spotify followers for an artist in 2020, here's what happened.
Michael avatar
Written by Michael
Updated over a week ago

How to generate a report

Generating a report as a PDF, or CSV is easy. Here's how to generate one for artists, tracks or albums.
Michael avatar
Written by Michael
Updated over a week ago

My New Song/Album Release Is Not Showing in Chartmetric yet?

If you have a new song or album release that you want to make sure is showing in Chartmetric, here is how to update and add it instantly.
Michael avatar
Written by Michael
Updated over a week ago

Where is the estimated monthly listener count for playlists?

Why did the estimated monthly listeners count for playlists disappear?
Michael avatar
Written by Michael
Updated over a week ago