Troubleshooting

Finding yourself stuck or need help with something that's not working the way it should? Look no further.

Sung Cho avatar M Jason Joven avatar
16 articles in this collection
Written by Sung Cho, Michael, and Jason Joven

Spotify or Apple Music track on wrong Artist page?

If you see a Spotify or Apple Music track on the wrong artist page, here's how to fix it.
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Written by Michael
Updated over a week ago

The genre is wrong

Looking to update the genre on your artist page?
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Written by Michael
Updated over a week ago

Trouble logging in with Safari?

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Written by Michael
Updated over a week ago

Apple Music playlist tracking for all territories

How to track an Apple Music playlist in all countries
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Written by Michael
Updated over a week ago

Why does a chart repeat a statistic for a few days?

Short flat lines in a chart, etc.
Jason Joven avatar
Written by Jason Joven
Updated over a week ago

Spotify follower numbers different on Chartmetric

Does the total number of followers look different on Chartmetric
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Written by Michael
Updated over a week ago

Where are my Spotify monthly listeners?

What to do if monthly listeners disappear from your page?
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Written by Michael
Updated over a week ago

New album isn't linked to an artist

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Written by Michael
Updated over a week ago

Duplicate artist pages

How to merge duplicate artist pages.
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Written by Michael
Updated over a week ago

How to update the Artist description

Updating your Artist description on Chartmetric
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Written by Michael
Updated over a week ago

Youtube subscriber count appears as zero, even though I added the correct URL. Why is that?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

I cannot log in. What should I do?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago

I've been added to a playlist but I don't see it in Chartmetric?

How to add a new playlist to Chartmetric
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Written by Michael
Updated over a week ago

I've changed my Artist name, can you update it?

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Written by Michael
Updated over a week ago

I cannot edit my artists’ social media links. Can you help me with that?

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Written by Michael
Updated over a week ago

Some stats on my artist are outdated. How do I get the latest data?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago