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FAQ's
You've got questions, we've got answers.
47 articles in this collection
Written by
Sung Cho,
Michael,
and
Jason Joven
Music Industry Glossary
Ever heard a buzz word, saying, or seen an abbreviated word that you aren't familiar with? Here's a breakdown!
Written by
Michael
Updated over a week ago
Why do Apple Music Playlists Take Longer to Refresh?
Written by
Michael
Updated over a week ago
What is Neighboring Artists?
Written by
Michael
Updated over a week ago
How to Update Country and City/Hometown for an Artist
If you see an incorrect city, or perhaps the country is missing. Follow these steps.
Written by
Michael
Updated over a week ago
Add Radio Stations for Tracking
Looking to provide links of radio stations you'd like us to include in future?
Written by
Michael
Updated over a week ago
When do TikTok stats update on the dashboard?
TikTok stats update daily at 7AM UTC. They will show on the dashboard shortly after.
Written by
Michael
Updated over a week ago
How do you calculate the 7 day velocity on TikTok charts?
Written by
Michael
Updated over a week ago
What are Facebook Talks?
Written by
Michael
Updated over a week ago
Can you explain the fan conversion %
Written by
Michael
Updated over a week ago
Adding Album or Track links from Apple Music?
Apple Music album and track links. Here's what can be added and how.
Written by
Michael
Updated over a week ago
What happened to daily and weekly email reports for free users?
Are you a free user and looking for daily or weekly email reports?
Written by
Michael
Updated over a week ago
Do you have stream counts for Spotify, Amazon Music and Apple Music?
Looking for stream numbers for music hosted on Spotify, Amazon Music and Apple Music.
Written by
Michael
Updated over a week ago
Do you track Tidal?
Looking for data relating to Tidal
Written by
Michael
Updated over a week ago
Subscribe to receive our newsletter and product updates
Do you want to receive our newsletter and product updates? Here's the links you need!
Written by
Michael
Updated over a week ago
How is the Spotify Fan Conversion Ratio calculated?
The Fan Conversion Ratio is an effective way of measuring an artists audience from Spotify. We share how this is calculated.
Written by
Michael
Updated over a week ago
Can I post Chartmetric data on social media?
Screenshots are cool but we've got something much nicer for you to use.
Written by
Michael
Updated over a week ago
Free Trial Coupon
How to enter a free trial coupon from your Dashboard
Written by
Michael
Updated over a week ago
Does Chartmetric track movie and TV synch placements?
Chartmetric tracks film, TV synch data and TV show appearances for artists.
Written by
Michael
Updated over a week ago
How do I add TikTok link to my artist profile?
Do you have a TikTok profile and want to track your likes, followers and engagement?
Written by
Michael
Updated over a week ago
Can I add TikTok Sounds for tracking?
Music and original audio or songs used in TikTok videos are referred to as sounds. Here's how to add a link to a track page.
Written by
Michael
Updated over a week ago
Add DSP links for Apple Music, Deezer, Amazon Music and Spotify streaming platforms
Amazon Music, Apple Music, Deezer, and Spotify store links can be added here.
Written by
Michael
Updated over a week ago
Apply a Coupon Code
How do I redeem a discount?
Written by
Michael
Updated over a week ago
Spotify Artist Followers dropped
Did you see a significant drop in Spotify followers for an artist in 2020, here's what happened.
Written by
Michael
Updated over a week ago
Advanced Filters for Artist Lists
Filter to see specific data and thresholds in artist list.
Written by
Michael
Updated over a week ago
What is CPP?
Cross Platform Performance (CPP) Ranking
Written by
Michael
Updated over a week ago
Current or Past Playlists missing
Unable to see all songs in current or past playlists?
Written by
Michael
Updated over a week ago
Shazam data
Answers to frequently asked questions about Shazam data
Written by
Michael
Updated over a week ago
Do you track Shazam?
Instructions on setting up your artist account on Shazam for Artists and tracking this data in Chartmetric.
Written by
Michael
Updated over a week ago
Can I backfill data on Chartmetric?
Looking to backfill data on Chartmetric
Written by
Michael
Updated over a week ago
Apple Music and iTunes Chart positions are different
Seeing a different chart position on Chartmetric compared to Apple Music and iTunes?
Written by
Michael
Updated over a week ago
Share reports to multiple email addresses
Save time by adding team members to automatically cc and bcc in daily/weekly email reports.
Written by
Michael
Updated over a week ago
How is an artist's Listeners to Followers Ratio useful?
Listeners to Followers Ratio can be a great discovery/A&R/analysis tool.
Written by
Jason Joven
Updated over a week ago
Do you track Radio plays?
Chartmetric can show you when and where your song is played on radio. One spin can reach an audience of thousands of listeners.
Written by
Michael
Updated over a week ago
Where is the estimated monthly listener count for playlists?
Why did the estimated monthly listeners count for playlists disappear?
Written by
Michael
Updated over a week ago
What is YouTube For Artists?
Written by
Michael
Updated over a week ago
Facebook geographical data
Looking for Facebook geographical data?
Written by
Michael
Updated over a week ago
Do you track Bandsintown?
Written by
Michael
Updated over a week ago
Why can people see my private Spotify playlist?
Trying to keep your music taste to yourself? Here's how to keep your playlists private.
Written by
Michael
Updated over a week ago
How can I get access to the API?
Request access to the Chartmetric API
Written by
Michael
Updated over a week ago
Finding contact information for playlist curators
Written by
Sung Cho
Updated over a week ago
Can you walk me through your product or link me to a tutorial?
Check out our interactive walkthrough and product tutorial. Chartmetric explainer videos and other demo videos can also be found here.
Written by
Sung Cho
Updated over a week ago
Just wondering what time of day the data gets updated, or how often it does?
Written by
Michael
Updated over a week ago
Is there a limit to how many artists, tracks, albums, playlists or curators I can follow? Can I follow more than 50?
Want to follow more than 50 tracks, artists, albums, curators or playlists?
Written by
Michael
Updated over a week ago
How far does your data go back?
Written by
Sung Cho
Updated over a week ago
How many artists are you tracking?
Chartmetric tracks more than 1.6 million artists, across multiple social media and streaming services
Written by
Sung Cho
Updated over a week ago
What is Spotify popularity index?
Written by
Sung Cho
Updated over a week ago
How do I add artists, tracks, albums, or playlists to Chartmetric for tracking?
Follow these simple steps.
Written by
Sung Cho
Updated over a week ago