FAQ's

What is CPP?

Cross Platform Performance (CPP) Ranking

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Written by Michael
Updated over a week ago

How often do you update Spotify artist stats?

My artist data is not up to date. Why is that?

Written by Sung Cho
Updated over a week ago

Instagram follower count issue

Instagram stats stopped updating since April 1st, 2018. What happened?

Written by Sung Cho
Updated over a week ago

Shazam data

Answers to frequently asked questions about Shazam data

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Written by Michael
Updated over a week ago

How to update Contact Details, Booking Manager, Biography and more

Are you trying to correct or update the manager, bookings contact, biography or other details on Chartmetric?

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Written by Michael
Updated over a week ago

Do you track Shazam?

Instructions on setting up your artist account on Shazam for Artists and tracking this data in Chartmetric.

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Written by Michael
Updated over a week ago

Can I backfill data on Chartmetric?

Looking to backfill data on Chartmetric

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Written by Michael
Updated over a week ago

Apple Music and iTunes Chart positions are different

Seeing a different chart position on Chartmetric compared to Apple Music and iTunes?

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Written by Michael
Updated over a week ago

Share reports to multiple email addresses

Save time by adding team members to automatically cc and bcc in daily/weekly email reports.

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Written by Michael
Updated over a week ago

How is an artist's Listeners to Followers Ratio useful?

Listeners to Followers Ratio can be a great discovery/A&R/analysis tool.

Written by Jason Joven
Updated over a week ago

Do you track Radio plays?

Chartmetric can show you when and where your song is played on radio. One spin can reach an audience of thousands of listeners.

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Written by Michael
Updated over a week ago

What is the estimated monthly listener count for playlists?

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Written by Michael
Updated over a week ago

What is YouTube For Artists?

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Written by Michael
Updated over a week ago

Facebook geographical data

Looking for Facebook geographical data?

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Written by Michael
Updated over a week ago

Do you track Bandsintown?

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Written by Michael
Updated over a week ago

Why can people see my private Spotify playlist?

Trying to keep your music taste to yourself? Here's how to keep your playlists private.

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Written by Michael
Updated over a week ago

How can I get access to the API?

Looking for access to the Chartmetric API

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Written by Michael
Updated over a week ago

Can you walk me through your product?

Chartmetric explainer videos

Written by Sung Cho
Updated over a week ago

Finding contact information for playlist curators

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Written by Michael
Updated over a week ago

Can I try before I pay?

Free trial for premium subscriptions

Written by Sung Cho
Updated over a week ago

Just wondering what time of day the data gets updated, or how often it does?

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Written by Michael
Updated over a week ago

Is there a limit to how many artists, playlists or curators I can follow?

Written by Sung Cho
Updated over a week ago

When do you add new tracks to your system?

Written by Sung Cho
Updated over a week ago

How far does your data go back?

Written by Sung Cho
Updated over a week ago

How many artists are you tracking?

Chartmetric tracks more than 1.6 million artists, across multiple social media and streaming services

Written by Sung Cho
Updated over a week ago

What is Spotify popularity index?

Written by Sung Cho
Updated over a week ago

How do I add artists, tracks, albums, or playlists to Chartmetric for tracking?

Follow these simple steps.

Written by Sung Cho
Updated over a week ago