This page is provided as a basic reference for Chartmetric, Inc. and may be updated in the future. For tax-related advice, please consult a qualified professional.
1. How does Chartmetric ensure compliance with global tax regulations?
Chartmetric complies with local tax regulations by applying taxes based on subscribers’ billing locations. This ensures accurate invoicing and alignment with global tax standards.
2. To whom does this information apply?
These updates are relevant to all Chartmetric subscribers, including existing subscribers, regardless of location.
3. How does this affect the cost of my subscription?
Tax requirements depend on your location and tax status. It won’t affect everyone.
If you are a business, organization, or person registered with a VAT or GST authority, taxes are typically not collected directly by Chartmetric. Instead, we will indicate any applicable taxes on your invoices.
For subscribers in regions requiring VAT, GST, or Sales Tax, we will collect the appropriate tax amount in accordance with local regulations.
4. Is there anything I need to do to be compliant?
To help ensure compliance and avoid incorrect charges, please confirm that we have the following:
Your correct name or your organization’s name, if the subscription is paid by an organization.
Your accurate billing address, to determine the appropriate tax requirements.
A valid tax ID (if applicable), for registered organizations, individuals, or institutions.
You can update your billing information by clicking here.
5. What if I pay with a personal credit card and expense it to my employer?
If you are not tax-registered and use a personal credit card for payment but later expense it to your employer, consider the following:
Enter your employer’s name as the customer's name.
Provide their address as the billing address.
Include their tax ID.
Alternatively, we can invoice your employer directly. For assistance, contact us at [email protected].
6. How are taxes calculated?
Taxes are determined based on your billing address and the tax regulations applicable in your region. Chartmetric’s system automatically calculates and applies the appropriate tax rate to your invoices.
7. What happens if my billing address is incomplete or outdated?
Incomplete or inaccurate billing information may result in invoicing or tax compliance issues. Please verify that your name, address, and tax ID (if applicable) are correct to avoid any disruptions.
8. I have already provided my billing address. Do I need to update it?
Yes, we recommend double-checking that the information we have on file is accurate and up to date via your Account Settings page.
9. What if I have questions about how this affects me?
Our support team is here to help! If you have any questions or need assistance, contact us at [email protected].
10. Can I unsubscribe from emails about tax compliance updates?
No, these emails are transactional and essential for your subscription. However, you can unsubscribe from promotional and marketing emails by clicking the unsubscribe link in those communications.
11. Do I need to pay taxes if I’m located outside the US?
Yes, taxes such as VAT or GST may apply based on your billing address and the tax regulations of your country, even if you’re located outside the US.
12. What if I am a tax exempt organization (non-profits, universities)?
Tax-exempt organizations, such as non-profits and universities, are generally not subject to VAT, GST, or similar consumption taxes on their transactions. However, tax regulations vary by jurisdiction, and exemptions depend on local laws. We encourage tax-exempt organizations to verify their status with their local tax authorities to ensure compliance.
Chartmetric's subscription pricing is determined based on the selected plan, and tax exemptions are handled directly through Stripe, our payment provider. However, if your organization is tax-exempt, please enter a valid VAT, GST, or other applicable tax ID upon checkout or update via your Chartmetric Billing Settings to ensure the correct tax treatment. In most cases, Stripe automatically applies tax exemptions when a valid tax ID is provided, where permitted by local tax regulations. However, we recommend checking with your local tax authority to confirm on eligibility.
If you believe your organization qualifies for an exemption but do not have a tax ID, please refer to your local tax guidelines for the appropriate steps. We appreciate your support and thank you for being part of the Chartmetric community.